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Amazon’s Alexa will deliver NHS medical advice in the UK

The UK’s Nationwide Well being Service (NHS) has introduced what it claims is a world first: a partnership with Amazon’s Alexa to supply well being recommendation from the NHS web site.

Britons who ask Alexa fundamental well being questions like “Alexa, how do I treat a migraine?” and “Alexa, what are the symptoms of flu?” will likely be given solutions vetted by NHS well being professionals and at present out there on its web site. In the intervening time, Alexa sources solutions to such questions from a wide range of locations, together with the Mayo Clinic and WebMD.

The partnership doesn’t add considerably to Alexa’s skill-set, however it’s an fascinating step for the NHS. The UK’s Division of Well being (DoH) says it hopes the transfer will cut back the strain on well being professionals within the nation, giving folks a brand new solution to entry dependable medical recommendation. It is going to additionally profit people with disabilities, like sight impairments, who could discover it tough to make use of computer systems or smartphones to search out the identical data.

The UK’s Royal School of GPs welcomed the information, with the group’s chairwoman, Professor Helen Stokes-Lampard, saying in a press assertion that the collaboration “has the potential to help some patients work out what kind of care they need before considering whether to seek face-to-face medical help, especially for minor ailments.”

However Stokes-Lampard additionally warned that the scheme might have downsides. She warned that it’s “vital that independent research is done to ensure that the advice given is safe, otherwise it could prevent people seeking proper medical help and create even more pressure on our overstretched GP service.”

Different experiments to enhance NHS accessibility utilizing expertise have had blended outcomes. A partnership with healthtech agency Babylon, for instance, which presents affected person consultations by way of a smartphone app, has been criticized for gaming the UK’s healthcare system. Medical doctors says the app primarily attracts younger, low-maintenance sufferers, whereas pushing more durable and dearer instances again to common GPs.

It’s not clear if the brand new NHS solutions will ever be out there to Alexa customers outdoors of the UK, or if the service will ever suggest that customers search a health care provider as a substitute. We’ve contacted the NHS to make clear these factors and can replace this story if we hear extra.


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